The parcel was delivered, the buyer says it was not — and you are expected to refund or resend.
A growing problem
Partial acceptance fraud — accepting a parcel and then claiming an item is missing or wrong — is one of the common types of fraud Indian sellers report [1]. Without evidence, most small sellers refund just to avoid a bad review.
Evidence that wins disputes
- Delivery OTP shared by the buyer.
- Courier scans with timestamps and location.
- Doorstep delivery photo.
- Order confirmation and delivery messages on WhatsApp.
- Packing photos and weight before pickup.
How RakshaSetu Assurance protects you
RakshaSetu Assurance saves proof on every order automatically — delivery OTP, courier scans and confirmations — and our team handles the dispute with the buyer, usually within 48 hours. Payment protection covers every order, and you do not need a call centre.
Start free — ₹0 a month →Frequently asked questions
What is proof of delivery?
Evidence that the buyer received the parcel, such as a delivery OTP, a signed or photographed handover and courier scan records.
Who handles the buyer when there is a dispute?
With RakshaSetu Assurance, our team talks to the buyer and resolves the dispute using the saved evidence.
Sources
- [1] Shipmozo — COD fraud in Indian e-commerce
Figures are industry estimates from the sources above and vary by category and business.